MinkQ

L  U  X  U  R  Y     F  R  A  G  R  A  N  C  E  S

Effective June 2026

minkq.com  •  support@minkq.com

Our Promise to Every Customer

✔  100% AUTHENTIC Every bottle sourced exclusively from verified, licensed distributors. Genuine product — always.	✔  NO FINE PRINT No hidden conditions. No surprise rejections. What you read here is exactly what you get.
✔  SECURE CHECKOUT Your payment is protected. Look for MinkQ on your billing statement to confirm every charge.	✔  REAL HUMAN SUPPORT A real person reads and responds to every email within 2–3 business days. No bots, ever.

 

Shopping at MinkQ means buying from one dedicated store with consistent standards, verified authentic products, and a real human being on the other side of every email.

 

We do not sell grey-market, previously returned, opened, or re-wrapped bottles. Every order ships factory-sealed, inspected, and fully traceable from our warehouse to your door.

 

This policy protects you completely when something goes wrong — and protects us from the rare cases of abuse that drive up costs for every honest customer. What you read here is exactly what you get.

 

 

 

Return Window	14 days from your confirmed delivery date — not from the order date
Item Condition	Factory-sealed in original manufacturer packaging — all cellophane and shrink-wrap completely intact
Authorization	A Return Merchandise Authorization (RMA) number is required before shipping anything back to us
Return Shipping	Customer pays. If the error is ours, we provide a free prepaid return label.
Refund Timeline	5–7 business days after we receive and inspect your return
Original Shipping Fee	Non-refundable in all cases unless the error was ours
Exchanges	Not offered. Return your item and place a new order for the replacement.

 

 

 

Eligible for Return

▪        Factory-sealed fragrance in fully intact original manufacturer packaging

▪        Items received damaged or defective — clear photo evidence required within 48 hours of delivery

▪        Wrong item shipped due to a MinkQ fulfillment error, verified against your order record

▪        Items confirmed lost in transit by the carrier, reported within 14 days of expected delivery

 

Not Eligible — No Exceptions

▪        Any fragrance that has been opened, sprayed, or used in any amount

▪        Items with broken seals, removed cellophane, or any sign of tampered packaging

▪        Returns shipped without a valid MinkQ RMA number — refused at delivery, returned to sender

▪        Items returned after the 14-day window

▪        Gift cards and store credit

▪        Items marked Final Sale, clearance, or non-returnable at the time of purchase

▪        Items missing the original box, inner tissue, or any packaging components

▪        Items damaged due to customer mishandling or improper return packaging

 

 

 

All five steps are required. Returns that skip any step will be refused and returned to sender at the sender’s expense.

 

1	Contact Us First Email support@minkq.com within 14 days of delivery. Subject line: RETURN – Order #[your number]. Include your order number, item name, reason for return, and a clear photo of the item in its current sealed condition.
2	Receive Your RMA We review your request within 2–3 business days and respond with an approved RMA number and return address — or a clear explanation if the item does not qualify. No RMA number means no return is accepted, without exception.
3	Pack With Care Place the item in its original product packaging inside a separate, sturdy outer shipping box. Write your RMA number clearly on the outside of the outer box only. Do not write on or apply labels directly to the product box itself.
4	Ship With Tracking & Insurance Use USPS, UPS, or FedEx with a trackable service and insurance coverage. Retain your shipping receipt and tracking number. MinkQ is not responsible for returns that are lost or damaged in transit.
5	Inspection & Decision We inspect your return within 3–5 business days of receipt and email you the outcome: approved refund, partial refund, or rejection with a specific reason clearly stated.

 

⚠  Returns sent without an RMA number, in non-original packaging, or after the 14-day window will be refused at delivery and returned to sender at the sender’s expense.

 

 

Approved Refunds

▪        Processed to your original payment method within 5–7 business days of inspection approval

▪        A confirmation email is sent the same day your refund is processed

▪        Allow an additional 3–5 business days for funds to appear, depending on your bank or card issuer

▪        Original outbound shipping fees are non-refundable unless the error was ours

 

Partial Refunds

A partial refund may be considered at MinkQ’s sole discretion if minor outer box damage occurred during return transit not attributable to the product, or if a return arrives marginally outside the 14-day window due to a verified carrier delay supported by tracking proof.

 

When No Refund Is Issued

No refund will be issued and the item will not be returned to you if: any evidence of opening, use, spraying, or tampering is found; the item does not match the original order or RMA; or the return was unauthorized or arrived outside the return window.

 

 

We take full responsibility for every item that arrives damaged, defective, or incorrectly shipped.

 

▪        Email support@minkq.com within 48 hours of delivery

▪        Attach clear photos of: the item, all inner packaging, and the outer box with the carrier label visible

▪        We will provide a prepaid return label and issue a full refund or send a replacement — at zero cost to you

▪        Claims reported after 48 hours may not be eligible. Please inspect all orders promptly upon arrival.

 

 

Orders cannot be cancelled once payment has been captured. Our fulfillment process begins immediately after checkout. If you placed an order in error, email support@minkq.com right away with the subject line: CANCEL – Order #[your number].

 

If the order has not yet shipped, we will do our best to stop it — though this cannot be guaranteed. If it has already shipped, please follow the return process in Section 4.

 

 

We ask every customer to contact us at support@minkq.com before initiating a chargeback or dispute with their bank or payment provider. Most concerns are resolved promptly and fairly without any need to involve your bank.

 

Dispute Type	How MinkQ Addresses It
Charge Not Recognized	Check your billing statement for MinkQ or your payment provider’s descriptor. Contact us and we will identify the charge immediately.
Item Not Received	Every order ships with a trackable carrier number, retained on file. We notify customers proactively of any delay.
Item Not as Described	All listings include accurate descriptions and photos. Any discrepancy reported within 48 hours of delivery is resolved with a free return label and full refund.
Refund Not Received	Refunds are processed within 5–7 business days. A confirmation email is sent the same day. Email us immediately if you have not received it.
Chargeback Filed	Filing a chargeback without first contacting MinkQ is a breach of this purchase agreement. Complete 24-month order records are submitted to payment networks in every dispute response.

 

Fraudulent chargebacks on verified, delivered orders will be disputed in full with complete documentation. Customers with a documented pattern of chargebacks or return abuse may be permanently blocked from future purchases.

 

 

 

Customer-Initiated Return	Customer is responsible for all return shipping costs
MinkQ Error or Defective Item	MinkQ provides a free prepaid return label at no cost to you
Original Outbound Shipping	Non-refundable in all cases unless the error was ours
Return Lost in Transit	MinkQ is not liable — use insured, trackable shipping for all returns

 

 

We want every MinkQ order to be something you love from the moment it arrives.

 

▪        Read product details carefully: concentration (Parfum, EDP, EDT, EDC), bottle size in ml/oz, and scent family profile

▪        Fragrance wears differently on every person’s skin chemistry. Consider a sample or travel size before committing to a full bottle.

▪        Double-check your shipping address at checkout — we are not responsible for non-delivery from an incorrect address

▪        Keep your order confirmation email — required for any return, damage claim, or dispute

▪        Open and inspect your order immediately upon arrival. Damage claims must be reported within 48 hours.

▪        Not sure what to order? Email support@minkq.com before purchasing — we will help you find exactly the right scent.

 

 

MinkQ reserves the right to update this policy at any time. Changes are effective immediately upon posting to minkq.com with an updated effective date. Continued use of the site after any update constitutes your acceptance of the revised terms.

 

This policy is governed by the laws of the State of Texas. Any unresolved disputes are subject to the exclusive jurisdiction of the courts of Collin County, Texas.

 

 

For fastest resolution, always include your order number in your subject line.

 

Email support@minkq.com	Website minkq.com
Response Time 2–3 business days, Mon–Fri	Return Requests Subject: RETURN – Order #[number]
Cancellations Subject: CANCEL – Order #[number]	Damage & Defects Email within 48 hours with photos

 

 

Authentic luxury fragrance — with the clarity, integrity, and personal service that every customer deserves.